Clinician-first
Organize the platform around clinical work and decisions rather than around the structure of a generic EHR.
HANGER • New Product VISION • HEALTHCARE + AI
Clinical Platform
Reimagining the clinician experience beyond the traditional EHR.
PRODUCT VISION · EXPLORATION
PRODUCT VISION
Start with the future of clinical work — not with the existing EHR screens.
The project is still in its vision stage. The goal is to understand what a custom Hanger clinical platform should enable before translating the current NextGen experience screen-for-screen. That means looking across the clinician’s day, patient care, device workflows, operational responsibilities and the information needed to make decisions.
Connected journey
Treat patient care and device delivery as one connected experience instead of separate systems and handoffs.
Platform foundation
Create a foundation that can support future capabilities, including AI-enabled decision support.
THE OPPORTUNITY
From recording care to helping clinicians manage care.
Hanger currently relies on a third-party EHR. This vision explores what becomes possible when the organization owns a platform designed specifically around prosthetic and orthotic care — connecting clinical work, device workflows and operational context.
Own the experience
Move beyond the constraints of a generic third-party EHR toward workflows designed for Hanger clinicians.
Connect the care journey
Bring appointments, evaluations, measurements, configuration, fabrication, fitting, delivery and follow-up into a more coherent experience.
Support decisions
Use contextual intelligence and AI to help clinicians understand relevant information and make informed decisions.
VISION CONCEPT
Design the day around what needs attention.
The clinic overview brings together today’s schedule, the patient/device pipeline, tasks, activity and alerts so clinicians and administrators can orient themselves quickly and decide where to focus.
CLINICAL WORKFLOW
Create a connected view of patients and care.
The platform vision extends beyond a dashboard into patient and clinical workflows, creating the foundation for a first-party experience that can evolve around Hanger’s specific care model.
OPERATIONAL INTELLIGENCE
Turn performance data into something teams can act on.
Concepts explore patient-care time, patients per day, margin and order pipeline visibility. The longer-term opportunity is to move beyond reporting toward contextual guidance that helps teams understand what is changing and where attention may be needed.
DESIGNING AI INTO THE WORKFLOW
Find the moments where intelligence can reduce cognitive load.
AI is being considered as part of the product model rather than as a separate assistant bolted onto the interface. The most promising opportunities are moments where clinicians need to understand why something requires attention, reconcile information, review complex patient context, or make a decision with several contributing factors.
FEATURED WORKFLOW / DELIVERY DELAYProactive coordination with human approval
Delivery delay detected
Updated device arrival date creates a fitting conflict.
Assess scheduling impact
Identify affected patients and available alternatives.
Staff confirms next step
Review recommended fitting dates before changes.
Schedule and notify
After approval, update the visit and notify the patient.
OTHER AI OPPORTUNITIES BEING EXPLORED
Scheduling
Recommend appointments based on clinical needs and capacity.
Cancellations
Suggest ways to fill openings and reduce unused slots.
Before ordering
Surface patient context and clinical considerations.
Delivery changes
Flag affected fittings and propose schedule adjustments.
AI DIRECTION
Use AI to support judgment — not replace it.
The opportunity is not a generic chatbot. AI can surface relevant context, identify incomplete or conflicting information, explain why something deserves attention, summarize complex patient or operational information, and support clinical decision-making while keeping the clinician in control.